Refund policy

- RETURN POLICY

All sales are final. Due to the nature of baby formula and baby food products, and in order to maintain safety, hygiene, and quality control standards, we do not accept returns in most cases.

In limited situations, a return may be approved as a one time exception. If a return is approved, the refund will be issued as store credit only, minus the cost of the return label and a 10% restocking fee.

Please note that we do not accept returns for dented cans. Dents during shipping are very common. As long as the lid and seal are fully intact and there is no powder leakage, the formula is safe for consumption.

    - CANCELLATION POLICY

    We can cancel order only before it's processed or shipped. However, 3% credit card transaction fee will be minus to the total refund. 

    Credit card processing fee from payment provider is non-refundable, it means we don't get the money back when the customers change their mind. It sadly make a huge impact on our overall cost of transaction. We also work around the clock to prepare your order and have it shipped out as soon as possible. Your order might be packed and ready to shipped out, before you receive the shipping confirmation.

    - DELIVERED INCORRECT PRODUCTS

    Fulfillment errors do occur at times, though they are uncommon. If you believe you have received the incorrect item, kindly let us know immediately so we can make things right. Please contact us within 3 days of receiving the product. Keep the original packaging you received because it will be used as proof in our internal inquiry. Claims without visual proof won't be taken into account.

    - DAMAGED PRODUCTS

    When a boxed item is received with a pierced interior bag or a punctured can, we consider the item to be damaged (for canned items). Even though we take great care to avoid cosmetic damage from happening during delivery, commodities that are received with cosmetic flaws like dents in cans or wrinkles in boxes are not regarded as damaged goods from the perspective of a refund. 

    - REFUNDS

    Once we've resolved your issue, we'll let you know and let you know whether or not a refund was approved. If accepted, a refund will be made automatically using your original payment method or store credit. Please keep in mind that processing and posting the refund to your account by your bank or credit card provider can take some time.